Privacy Policy

ICAM Group Pty Ltd (ABN to be advised) and its related entities ICAM Academy Pty Ltd, ICAM Investigations Pty Ltd, and eICAM Pty Ltd (“we”, “us”, “our”) are committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: 29 May 2026

1. Information we collect

We may collect the following personal information when you use our website or contact us:

• Contact details — your name, email address, phone number, and postal address
• Organisation details — your company or organisation name
• Enquiry content — the message or enquiry you submit through our contact or booking forms
• Usage data — information about how you interact with our website, collected through analytics tools (see Section 4)

We only collect information that is reasonably necessary to provide our services and respond to your enquiries.

2. How we use your information

We use the personal information we collect to:

• Respond to your enquiries and course booking requests
• Communicate with you about our training, investigation, and software services
• Improve our website and services
• Meet our legal and regulatory obligations

We will not use your personal information for any purpose that is unrelated to the reason it was collected without first obtaining your consent.

3. Disclosure of your information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below:

• Service providers — we use trusted third-party services to deliver emails (Mailgun) and receive notifications about enquiries. These providers are bound by confidentiality obligations and may not use your information for their own purposes.
• Legal requirements — we may disclose your information if required to do so by law or in response to a lawful request from a government authority.

4. Analytics cookies

Our website uses Google Analytics to collect anonymised information about how visitors use our site. This includes data such as pages visited, time spent on the site, and general geographic location. This information helps us understand how our website is used and improve our content.

Google Analytics uses cookies — small text files stored on your device — to collect this data. The data collected is sent to and stored by Google on servers which may be located outside Australia. Google’s use of this data is governed by the Google Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption and our web forms include anti-spam verification to prevent automated submissions.

However, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Access and correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.

To make such a request, please contact us using the details below. We will respond to your request within a reasonable time.

8. Complaints

If you believe we have breached the Australian Privacy Principles or your privacy rights, please contact us in the first instance. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@icam.com.au
• Phone: 1300 01 ICAM (1300 01 4226)
• Post: PO Box 1207, Wangara DC, WA 6947